Privacy Policy

Last updated: 13.09.2025

Closed Door Consultancy LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website closed-door.co.uk or our services, you agree to the terms of this Privacy Policy.

1. Who we are

Closed Door Consultancy LTD
Company Registration No: 16657601
Registered Office: Derwent House, 141-145 Dale Road, Matlock, Derbyshire DE4 3LU
Email: confidential_enquiery@closed-door.co.uk

We are the data controller, which means we decide how your personal data is processed and used.

2. What Information We Collect

We may collect the following types of personal data:

• Contact details (name, email address, phone number, postal address).
  
• Account details (if you register with us).
  
• Payment information (processed securely by third-party payment providers).
  
• Technical data (IP address, browser type, cookies, and website usage).

3. How We Collect Data

We collect your information when you:

• Fill out forms on our website.
  
• Contact us by email, phone, or other means.
  
• Sign up for our services.
  
• Use our website (through cookies and analytics).

4. Why We Use Your Data (Legal Basis)

We use your personal data for the following purposes:

• To provide and manage our services.
  
• To process payments and invoices.
  
• To communicate with you (including responding to enquiries).
  
• To send marketing communications (only if you’ve given consent).
  
• To improve our website and services.
  
• To comply with legal obligations.

5. How We Share Your Data

We do not sell your personal data. We may share it with:

• Service providers who support our business (e.g. IT, hosting, email, or payment processing).
  
• Regulators or authorities if required by law.

6. How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

7. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and analyse website traffic. You can control cookies through your browser settings. For more details, see our [Cookie Policy].

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
  
• Request correction of inaccurate information.
  
• Request deletion of your personal data.
  
• Restrict or object to how we process your data.
  
• Request a copy of your data (data portability).
  
• Withdraw consent at any time (where consent is the legal basis).
  

Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: confidential_enquiery@closed-door.co.uk
Address: Derwent House, 141-145 Dale Road, Matlock, Derbyshire DE4 3LU